28% INCREASE IN CUSTOMER SATISFACTION

Situation:

New CEO came into a heavily siloed, authoritarian, low involvement, tactical, low performing culture. Previous leadership did not invest in strategy, technology or building strategic/human capabilities.

INDUCTED TO STRATEGY EXECUTION HALL OF FAME

Situation:

Our Client was facing significant business challenges such as loss of key commercial customers, inflexible cost structure, constraining culture, no company-wide strategy, and limited capabilities for strategy formulation and execution.

NEW CEO PROVIDES STRATEGIC LEADERSHIP

Situation:

Energy Company hired a new CEO to lead the organization to stimulate growth, improve safety, increase reliability and drive consumer satisfaction to higher levels.

IMPROVING BOARD EFFECTIVENESS

Situation:

Electric Utility with a Board of Directors effective at governing the status quo was facing a future of significant change. While leadership from their Board had been strong in the past, the Board had not been faced with the degree of change expected by the CEO and Senior team. For the Utility to meet the challenge of change they needed to prepare their Board to provide stronger leadership.